Whole-person, trauma-informed and neuroaffirming support for people navigating complexity.

The Rewilding Collective’s Model of Care explains how we work, what guides our practice, and what clients can expect when they engage with our services.

Our work is grounded in trauma-informed care, neuroaffirming practice, cultural awareness, ethical decision-making, consent, dignity and respect for the whole person.

We support people across therapy, assessment, professional services and selected NDIS therapeutic supports. Our approach recognises that people are shaped by many interacting factors, including nervous system capacity, relationships, identity, culture, environment, health, disability, life history, systems, grief, trauma, meaning, safety and belonging.

This Model of Care does not replace TRC policies, procedures or service agreements. It provides a plain-language overview of the principles and practice approach that sit underneath our work.

3. How we work with complexity

Many people come to TRC when ordinary support has not been enough, when systems have felt confusing, or when their needs do not fit neatly into one category.

Complexity may include:

• trauma or complex trauma

• neurodivergence

• burnout, shutdown or reduced capacity

• sensory overwhelm

• emotional dysregulation

• relationship or family stress

• grief, identity questions or life transitions

• disability or functional impacts

• physical health, pain or fatigue

• service fatigue or repeated assessment

• workplace stress or psychological injury

• cultural, spiritual or community considerations

• difficulty translating insight into daily life

Our role is to help make sense of what is happening in a way that is respectful, practical and grounded.

We consider the interaction between the person, their body, their environment, their relationships, their history, their supports and the systems around them.

This helps us identify what may need to become safer, simpler, clearer or more sustainable before deeper therapeutic work can be effective.

4. What to expect from intake and care planning

The first stage of support is about understanding what is needed and whether TRC is the right fit.

During enquiry, intake or early appointments, we may ask about:

• what has brought the person to TRC

• current concerns, needs and goals

• communication preferences

• access needs

• safety and risk considerations

• relevant health, mental health or disability history

• previous assessments, reports or diagnoses

• current supports and service providers

• family, community or cultural context

• strengths, interests, values and protective factors

• what has helped before

• what has felt unhelpful, unsafe or overwhelming

Clients do not have to disclose everything at once. Information can be shared gradually and only where it is relevant to the work.

Where appropriate, we may use screening tools, questionnaires or assessment platforms to better understand symptoms, functioning, capacity or support needs. We will explain why these are being used and how the information will support care planning.

Care planning is collaborative. It may include:

• identifying goals and priorities

• clarifying what needs to stabilise first

• understanding the person’s support network

• considering environmental, sensory and relational factors

• identifying medical, psychiatric or allied health input that may be needed

• planning therapeutic pacing

• identifying practical next steps

• clarifying consent for communication with other providers

Where biological, medical, medication-related or physical health factors may be contributing to distress or reduced capacity, we may encourage review with a GP or relevant treating practitioner. TRC does not provide medical advice or replace medical care.

5. How we deliver therapeutic support

The way support is delivered depends on the person’s needs, goals, capacity, funding arrangements, practitioner scope and service suitability.

TRC may provide:

• individual therapy

• couples therapy

• family therapy

• adult ADHD, autism or psychological assessments

• clinical supervision and reflective practice

• professional coaching

• training and facilitation

• selected NDIS therapeutic supports

• Therapeutic Recovery Planning

• reports or support recommendations where appropriate and agreed

Therapeutic work may draw on a range of evidence-informed and practice-informed approaches, depending on the practitioner’s scope and the client’s needs.

This may include:

• trauma-informed therapy

• neuroaffirming practice

• psychoeducation

• nervous system regulation

• somatic and body-based awareness

• narrative approaches

• cognitive and behavioural strategies

• skills-based work

• reflective practice

• attachment-informed approaches

• relational and systems thinking

• strengths-based and values-based work

• practical recovery planning

The approach may change over time. If something is not working, we encourage clients to tell us. Feedback is part of good care.

Where reports, letters or advocacy are requested, the purpose, scope, cost, audience and consent arrangements will be clarified before the work is completed. No report will be released to a third party without appropriate consent, unless disclosure is required by law or serious risk obligations apply.

6. Scope, safety and limits of service

TRC is a community-based therapeutic and professional support service. We are not a crisis or emergency service.

If there is immediate risk of harm to self or others, or a person requires urgent medical, psychiatric or emergency support, crisis and emergency services should be contacted.

Where safety concerns arise during our work, we will respond in a way that is calm, clear and proportionate. This may include:

• discussing risk directly with the client

• reviewing the care plan

• involving emergency contacts or support people where appropriate and consented

• contacting crisis or emergency services where necessary

• communicating with treating providers where consent or serious risk obligations apply

• recommending a higher level of care

• pausing or changing the type of work if the current service is no longer safe or suitable

We will explain the limits of confidentiality as clearly as possible. These limits may include situations involving serious risk, child safety, legal requirements or other mandatory reporting obligations.

TRC does not provide legal advice, medical advice, emergency mental health care or crisis response. Where needs fall outside our scope, we will discuss referral options or appropriate next steps.

7. Whole-person care

TRC works from a whole-person understanding of care.

This means we consider more than symptoms. We are interested in the person’s body, nervous system, relationships, environment, identity, culture, values, meaning, community, history and practical reality.

For some people, this may include attention to:

• sensory needs

• rest and pacing

• sleep and daily rhythm

• food, movement and regulation

• grief and loss

• spirituality, meaning or belief systems

• identity, sexuality and gender

• family and community relationships

• connection to nature or place

• belonging, purpose and self-understanding

These areas are approached with care, consent and respect. We do not impose spiritual, cultural or personal frameworks onto clients. Where meaning, spirituality or identity are part of a person’s experience, we work with the language and understanding that belongs to them.

Body-based, somatic or nervous system work may be included where it is appropriate, consented, within practitioner scope and not contraindicated. This work should support safety and self-awareness, not pressure a person to disclose, perform, forgive, process or change before they are ready.

Whole-person care does not mean doing everything at once. Often, the most useful work begins with making life simpler, safer and more sustainable.

8. Feedback, review and consent

Good care requires ongoing feedback.

Clients are encouraged to tell us when something is helpful, unclear, too much, too fast, not relevant or not working. We will do our best to respond respectfully and adjust the approach where appropriate.

Consent is ongoing. A person may change their mind about what they want to work on, what they want to share, who they want involved, or how they want support to be delivered.

Reviews may include:

• checking progress against goals

• adjusting the care plan

• reviewing risk and safety

• clarifying support needs

• considering whether the current practitioner or service remains the right fit

• discussing whether other providers should be involved

• planning endings, transitions or referrals where needed

If a client has a concern, complaint or feedback about their experience with TRC, they can contact us directly or use our Feedback and Complaints process.